IT Service Management
ISO 20000 IT Service Management
If you are a provider of IT service management activities, then you will be used to working in a fast paced environment. Since many companies rely on information technology as one of their core business services, your priority will be getting the job done with as little impact on your customers as possible.
ISO 20000 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard provides a framework for service providers to monitor, measure and review their service management processes. ISO 20000 is based on the quality management standard ISO 9001 – that means it will help you effectively deliver managed services to meet your corporate and customer requirements.
Certification to ISO 20000…
Helps competitive differentiation by demonstrating reliability and high quality of service Improves market access as many organisations in the public sector mandate that their IT service providers demonstrate compliance with ISO 20000 Promotes a reliable IT infrastructure, improving customer satisfaction and attracting new business